Shipping Policy

Shipping Policy

Processing Time:
All orders are processed within 1–2 business days. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Rates:
Shipping costs are calculated at checkout based on your location and order weight.

Free Shipping:
We offer FREE standard shipping on all U.S. orders over $90 (after discounts and before tax).

Delivery Time:
Standard U.S. shipping typically takes 3–7 business days after processing.
Delivery time may vary depending on carrier delays or high-volume periods.

Order Tracking:
Once your order is shipped, you will receive a confirmation email with a tracking number so you can follow your package.

Incorrect Addresses:
Customers are responsible for entering accurate shipping information. We cannot replace or refund orders shipped to incorrect addresses provided by the customer.

Lost or Damaged Packages:
If your package arrives damaged or does not arrive at all, please contact us within 7 days at:

info@pijook.com  
Subject: Shipping Issue – [Your Order Number]

Please include photos for damaged items and the full name and order number for missing packages.

If you have any questions regarding shipping, feel free to email us at info@pijook.com.