Return Policy

Return Policy

We want you to be happy with your purchase. If a product arrives damaged or defective, please contact us within 7 days of delivery with your order number and clear photos of the issue.

Because we work with professional hair and skin products, we cannot accept returns for opened or used items unless there is a clear quality problem.

To request a return review or product replacement, please email us at:

info@pijook.com  
Subject: Return Request – [Your Order Number]

Please include the following in your email:
- Your full name
- Order number
- Product name
- A short description of the issue
- Photos if possible

Once we receive your message, we will review your case and inform you of the next steps.  
We reserve the right to approve or deny returns based on product condition and our policy guidelines.

If you have any questions regarding returns, feel free to contact us at info@pijook.com.